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My jewelry is damaged or broken upon arrival
We do our best to prevent any damage from occurring during transport by sending all orders in a protective packaging. If you received a broken item anyway, ...
I can't get the ball unscrewed
Do you have trouble unscrewing the ball or balls from your newly received piercing? Some balls are screwed on so tight, that it might look impossible to get...
I've received the wrong product
You received your order but (one of) the product(s) is not the same as what you ordered? Please check your e-mail containing the order confirmation. This...
Something is missing from my order
If it turns out that you miss an item that should have been shipped, we are here to help. Please contact us and provide your order number and the item code ...